FAQs 2018-08-14T19:11:52+00:00

PROOFREADING AND EDITING SERVICES

FAQs

‘We polish your words so your reputation is never tarnished’

At Hit Send we edit any document for businesses, government, associations, charities, membership organisations and not-for-profits. Examples include the following: reports, websites, tenders and training modules. Discover more about our professional editing of long documents.

Our super-fast express editing service covers emails, newsletters, short reports, letters, media releases, web content, blogs, signs, advertisements, product packaging, marketing material and speeches.

For document formats, there is a question/answer lower down.

If you are using our express editing service, standard documents are up to 3000 words (or approximately 6 pages).

Through our report editing service, we edit any length document.

We also edit websites of any length, and we charge $33 per website page, or $250 + GST for ten pages.

Structural editing

Also called substantive editing, this involves looking at the overall structure and shape of the document. Is it in a logical order, easy to follow, complete, or indeed too long?

Copyediting

Sometimes called line editing (because we approach it line by line), here we look at the sentences and words. Are the sentences clear, are the phrases as concise as possible, is the spelling of words consistent and does it read well?

Proofreading

This is a final check for any errors or typos. We also check web links, layout and page breaks.

When you submit a job, there is a field for you to specify any instructions you may have, such as what level of editing you require. Alternatively, you may leave that to our discretion. In practice, we find that most documents require a combination of at least proofreading and copyediting. For this reason, we don’t differentiate between our proofreading and editing rates.

We assure you that we treat all documents with the utmost confidentiality; we can sign a bespoke confidentiality agreement if you wish.
Our preferred format is MS Word, and we return to you two documents: one showing tracked changes, and the other a ‘clean’ copy with changes accepted. We will also proofread/edit:

Emails (if you are submitting email text to us via our website, copy it into Word first. For subsequent jobs when you have a credit balance, you may just forward us the email for editing, with an instruction to do so)
MS PowerPoint
Libreoffice
Google Docs (the edits will be visible as suggestions for you to accept)
Plain text (.txt) or rich text (.rtf) documents (we return to you an edited clean-copy doc, and attach a Word document showing the edits as tracked changes)
PDF (if your job is near final and ready for publishing; we can add sticky notes to the PDF)
Websites – we can PDF the pages and edit with sticky notes, or copy some sections into Word. If you wish to give us your login, such as for WordPress, we can edit directly

Our preferred format is MS Word. We will return two versions to you: one version will show our edits in ‘tracked changes’, and the second version will be a clean copy.
If you are prepaying for editing, such as through our express editing service, you will receive a receipt in the form of a tax invoice. This will be emailed to you when you pay using Visa or MasterCard via the Hit Send website.

For many longer jobs, we invoice you. Our payment terms are fourteen days.

There is no GST in the 8AM overnight express service for UK clients.

Yes, we offer three payment methods:

For Express and (UK) Overnight Editing payments can be made via PayPal or credit card. Credit cards payments are processed through eWay, which provides secure merchant services in association with the National Australia Bank.

Hit Send staff do not see (or store) your credit card details.

For longer document editing, such as reports, Hit Send issues an invoice and payments can be made by direct bank transfer or by credit card.

We do – and we will refund your money should we fail to make the deadline, which hasn’t happened yet.

Our turnaround times relate to standard business hours, that is 8.30 am–5.30 pm Hobart-time, and to documents up to 3000 words, or 5000 words for our overnight service for the UK. Jobs need to be submitted such that they can be edited within those times (though we are incredibly helpful about after-hours work whenever we can be). So, for an Australian 4-hour job, please have it in by 1.30pm, for example. UK jobs should be sent to us by 11pm British time. We consider the return of the job is when we send it back to you by email and the email appears to send successfully (i.e. it shows up in our Sent folder and we don’t receive any bounce-back message).

Yes, the minimum charge is $25 including GST, for a document up to 500 words on our no-rush turnaround.

No, there is no need to login or remember a password to use the Hit Send website. You may need your PayPal password if you would like to pay via PayPal.

Sure. Why not call Mel on 0439 918 994 or email mel@hitsend.com.au to discuss?

Sorry, Hit Send edits business documents only. We don’t edit assignments, Honours, Masters or PhD theses.

Sure, we will edit any business documents at Hit Send. It can take a little extra time to edit text written by a person whose first language is not English, so you will understand our quote may be a little higher too. Sorry, no students.

Please submit your document by 11pm British time, and midnight at the latest.

Hit Send is in Hobart, Tasmania, but we edit for clients all over the world: Queensland, New South Wales, Western Australia, South Australia, ACT, Victoria, the UK, Denmark, USA, Malaysia, and Singapore, to name just some.